Privacy Policy

1 Who we are

Gadage Agro Food (OPC) Private Limited (“Gadage Agro”, “we”, also written GADAGE AGRO in our Terms & Conditions) supplies fruit pulp and frozen IQF produce to businesses. Under India's Digital Personal Data Protection Act, 2023 (the “DPDP Act”), we are the Data Fiduciary: we decide why and how your personal data is used.

2 What we collect, and why

We collect only what you type into our forms. Each form has one clear purpose.

• Our hosting provider may automatically log technical details (such as IP address and browser type) to keep the website secure.
• We do not use advertising, tracking or analytics cookies.
• Your browser stores only your theme (light or dark) and language choice, on your own device.

3 How we use your data

• To reply to your request and to deal with you about it.
• To prepare quotations, samples and supply arrangements.
• To keep business records and to keep the website secure.
• To follow the law when it requires us to.

We do not sell your data. We do not use it for advertising. If we ever want to use it for a new purpose, we will ask you first.

4 Your consent

• Before you send a form you tick a box that says yes. The box is never ticked for you.
• You can say no. Without the data we cannot answer your request, but nothing else changes for you.
• You can withdraw consent at any time, as easily as you gave it: write to info@gadageagro.com. We then stop using your data and delete it, unless the law requires us to keep it.
• We keep a record that you agreed (the date and the version of this notice).

5 Who else handles your data

We use these service providers (“Data Processors”). They work only on our instructions and must keep your data secure.

• Website hosting: Vercel Inc.
• Database: Neon, Inc.
• Email sending: Google LLC (Gmail), used to send the notification of your form to us
• Our business inbox: Zoho Corporation (Zoho Mail), where we receive and read those notifications

Some of these providers store data on servers outside India. The DPDP Act allows this, except to countries the Government of India restricts. We may also share data with authorities when the law requires it. We never sell data to anyone.

6 How long we keep it

• Enquiries, quotes, samples and registrations: up to 24 months after our last contact with you. Then we delete or anonymise them.
• Records the law requires us to keep (for example invoices and tax records) are kept for the legal period.
• If you withdraw consent or ask for deletion, we act on it sooner.

7 How we protect it

• The website uses an encrypted connection (HTTPS).
• The database and our admin tools are protected by secret keys. Only authorised people can use them.
• Forms are limited against spam, and public reviews are checked by us before they appear.

If a personal data breach affects you, we will tell you and the Data Protection Board of India, as the law requires.

8 Your rights

Under the DPDP Act you can ask us to:

• Tell you what personal data of yours we hold and who we shared it with.
• Correct or complete your data.
• Erase your data.
• Respond to a complaint (see section 12).
• Let you name another person to use these rights for you if you cannot, for example after your death.

Write to info@gadageagro.com. We may ask you to prove who you are first. We reply as fast as we can, and always within the legal time limit.

9 Children

Our website is for businesses. We do not knowingly collect data of anyone under 18. If you think a child has sent us data, write to us and we will delete it.

10 Links to other websites

Links to other websites (for example Instagram or WhatsApp) are covered by their own privacy policies, not this one.

11 Changes to this policy

When we change this policy in an important way, we update the date and version at the top of this page.

12 Questions, requests and complaints

Please contact us first. If you are not satisfied with our answer, you can complain to the Data Protection Board of India.